Rental Policy

Age Requirement

You must be married or 25 years of age; unless accompanied by an adult or parent; No un-chaperoned groups please. All reservations require a valid credit card on file or a $250.00 Cash Security Deposit (some larger rentals require $750 Security Deposit;

Pet Policy

If a pet is found in unit, you will be asked to vacate premises with no refund given. You will also be charged any cleaning fees that may apply. A minimum of $250.00

Hot Tub and Other Safety Information
Hot tubs and spa tubs should be entered at your own risk. Hot tubs have bromine in them. There are health risks associated with the use of hot tubs--use with discretion and at your sole responsibility. Some cabins have well water and may have an orange or dark color to it and may even have a slight odor. This is very common with well water due to natural sulfur.
Please do not stand or sit on hot tub covers. Damaged to hot tub covers will incur a $350 charge. Hot tub covers should only be removed when the hot tub is in use. Please call if water level drops below the skimmer, a built in safety feature will shut off the heater and or hot tub completely. Please turn off jets when exiting your hot tub. Bathing before entering and after exiting will help to prevent allergic reactions to hot tub chemicals. Please check water temperature before entering, as hot tub temperature should be kept below 104 degrees. Do not add oil or soap products to water. Children must be supervised at all times while using the hot tub. Elderly person, infants, pregnant women, people with health conditions requiring medical care including infectious diseases SHOULD NOT use the hot tub. DO NOT consume alcohol, narcotics, or medication while using the hot tub. Should you experience nausea, dizziness or headache while using the hot tub, exit slowly and immediately cool the body. If you have any questions regarding the use and care of your hot tub please call the office @ 865-428-4876.

Check -In / Check - Out
Check-in is at 3pm. Please do not attempt to check-in earlier. In rare instances there maybe a delay in your check-in. We will however do everything we can to make sure that you can check-in at 3:00pm. We apologize for any inconvenience this may cause. All reservations must be paid in full 10 days prior to arrival. We suggest if possible arrive before dark. If you do arrive after 10 pm we are not responsible if you are unable to find your cabin. We will provide the map and key code only.
Check-out is at 11am. If you check out later than 11am on your scheduled check-out date you will be charged no less than $35 per hour. Guest assumes full responsibility for damages and/or missing item(s) replacement to any unit. An inventory of the cabin is taken prior to check-in and after check-out.
Each cabin is supplied with the following:
" Small bar of soap per bath
" 1 roll paper towels
" Garbage bag(s)
" 1 roll toilet paper per bath
" 1 small dishwashing detergent
" Linens for beds ( including sleeper sofa )
" Basic cookware and dishware. (Large parties may want to bring extras)
This is only a complimentary supply. If you think that this is not going to be enough linen, please bring extra as we do not do a daily clean up of the cabins.
What do I need to do before I check-out?
" Bag all trash and put in trash receptacle.
" Wash all dishes used.
" Place furniture in original position.
" Leave linens on beds, place all wet towels in bathroom floor.
" If you adjusted the refrigerator settings set them back to their original setting.
" Make sure hot tub is covered.
" Notify Bear Foot Mountain Properties with any damages to the cabin or property
Keys:
A key code will be given to you with your confirmation letter. There will be a $50 charge if key is lost.
Cancellations and Changes:
We will issue a refund of your deposit, minus the amount of the 1 night rental cost, not including tax and clean fee for reservations cancelled 45 days prior to your arrival date. For example, 3 night stay at $150 = $450 plus clean fee and tax. Therefore, in this reservation example your cancelation fee would be $150.00 (amount of one night's stay). Refunds are not provided for reservations cancelled within 45 days of your reservation. Only the guest named on the rental agreement may cancel or make changes to a reservation. We reserve the right to change the rental assignments without prior notice or liability in the event of a sale of the rental cabin, mechanical failure or guests will have the option of selecting from available cabins. If you need to make changes to your reservation (add or subtract a night, change cabins, etc.) you can do so up to 14 days of your scheduled reservation. If you need make a change within less than 14 days of your scheduled reservation you will only be able to add a night or change your cabin. You will not be able to subtract a night from your scheduled reservation. There will be a $5 fee per change if changes made within 14 days of your reservation.

Liability:

The rental properties are under the management of Bear Foot Mountain Properties, who acts only as an agent for the owners. Under no circumstances will Bear Foot Mountain Properties be responsible for any injury, loss, expense, damage, claims, direct or indirect consequential or otherwise. Bear Foot Mountain Properties reserves the right to refuse or discontinue service to any person and /or rescind any contract for accommodations or guest services. All properties are privately owned; Management Company, Bear Foot Mountain Properties, and the homeowner will not be responsible for accidents or injury to guests for loss of money, jewelry or valuables of any kind. If legal action is needed the guests will be responsible for all legal fees. All cabins are privately owned, so rates, descriptions, bed sizes, furnishings, etc. may change without notice, due to any malfunctions or owner changes. We are not obligated to give refunds for the failure or absence of any item, or for any public utility. We reserve the right to change rental assignments without notice or liability, in the event the unit is sold or becomes unavailable. In such cases, if comparable accommodations are not available, you may select from available properties or receive a full refund. Rates, policies, unit ratings are subject to change without notice.
Smoking Policy

Smoking is limited to porches and decks. Since our cabins are located in secluded wooded areas, we ask you use extreme care when smoking and using charcoal. A minimum fee of $500.00 will be charged to guests caught smoking inside the cabin.
Fireplaces
All Fireplaces are turned off Spring - Fall as well as the gas during these dates. During this closed period, a clean charge of $25 will be assessed if a wood burning fireplace is used. DO NOT leave the cabin if there is a fire burning in the fireplace. Keep the screen closed at all times. If your fireplace is gas, DO NOT PLACE ANYTHING IN THE FIREPLACE AND DO NOT MOVE LOG CONFIGURATION. Replacement costs are approx. $600.
Damages and Excessive Cleaning
In the event of damage, theft, or the need for excessive cleaning, you will be charged. Please note that hot tub covers are fragile and have a replacement cost of $350 or more. Our cabins do not allow smoking or pets unless specifically noted.
Maintenance
Bear Foot Mountain Properties performs regular maintenance on all cabins and makes every effort to keep all amenities in good working order. As in any home, appliances, hot tubs, A/C and heating units, satellite TV, fireplaces, etc. may malfunction on occasion and while we do not offer refunds or discounts for such malfunctions, we will make every effort to correct any deficiencies as soon as possible during regular business hours. Please report all maintenance issues immediately. If you request after hours maintenance you will be charged $25 per hour.
Regular maintenance hours: 7am - 3pm (Monday - Friday) (Saturday and Sunday - emergencies only)
Lost or Stolen Items
Bear Foot Mountain Properties is not responsible for lost or stolen items. Guest items which are found will be returned to the rental office. Items can be returned at the guest's expense. We are not responsible for calling you to notify you that you have left something in your cabin.

Weather
During winter months, four-wheel drive and/or chain-equipped vehicles should be considered. While we will assist you in any way we can, we do not offer discounts or refunds if you are unable to arrive to your unit because of weather conditions. We cannot provide transportation at any time as the weather and road conditions are clearly beyond our control. There are no refunds or adjustments for inclement weather.
Pests and Environment
To ensure the best guest experience, we perform regular pest control maintenance on all of our cabins. Because our cabins are located in the Smokies, and are in wooded and mountain areas we cannot guarantee that they will be pest free. Occasionally invaders may make their way inside. Management will not be responsible in these instances.
Satellite Cards
Do Not Remove the cards from the satellite receiver. Each cabin will be checked by housekeeping to ensure the satellite cards are not taken. If we find a card has been taken a fee of no less than $250 will be charged. They will be reported stolen, deactivated and become void and useless.
Telephone Service
Local calls are free. Long distance calls are blocked. Calling cards or any other card using a 1-800 number to access is usually accepted.
Pool Tables
Our cabins have pool tables there will be a $50 minimum charge to replace broken pool sticks. If the felt on the pool table is damaged a fee of no less than $350 will be charged.
Refunds
Bear Foot Mountain Properties is only a property management company. All cabins are privately owned, and there will be no refunds given for nonexistence of items, malfunction of any items/appliances, Acts of God, electrical/power/water/cable outages or inclement weather. Refunds will not be given after check-in for any reason.
Local Fire Codes
Local fire codes prohibit exceeding maximum occupancy. No campfires are ever allowed at any cabin, due to our location here in the Smokies, National Park. We only rent to family types. NO House Parties of any kind will be tolerated. If asked to leave due to this no refunds will be given.

Minimum Night Stay
There is a 2 night minimum on all properties. During holidays and special events, the minimum night stay may increase.
Specials
All specials or discounts must be mentioned at time of reservation. No adjustments will be made to Guest(s) accounts after the reservation is made.